FAQ'S

We ship to the UK, EU and US. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year and hope to expand our reach in future, so sign up to our newsletter for updates.

A shipping estimate will be calculated for you at checkout but should be expected to take 2-3 business days for UK delivery.

Please check the status of your order online or contact your local post office and courier. Failing this please use the contact form on the site.

Returns are handled on a case-by-case basis, please use the contact form on site for further information

Please drop us an email using the 'connect' form in the navigation bar above

Compliance

Yūgenial’s supplier’s products go through an extremely high level of compliance testing, which includes an independent test in a CBD Laboratory to ensure that the dosing is accurate.

We work diligently to ensure all of the Compliance Documents are in place and guarantee Full traceability on every ingredient sourced and used.

We ensure that your product contains accurate dosing with supporting Batch testing procedures in place at all times.

Processes

We make it our mission to clarify that our extraction process is not a by-product of industrial hemp cultivation. The art of CBD extraction lies in its resultant purity. The hemp crop used in our supplier’s unique products does not undergo any harsh removal, leaving the integrity of the compound in its purest form. We produce our product from hemp derived crystalline cannabinol, isolated through CO2 extraction and crystal participation.

Extracted in America under federal government approval, our product is HPLC tested and ready to use. The quality and content of our CBD product go through a strict validation process by HPLC and Convergence Chromatography.

Throughout the entire process, internal systems and controls are monitored while maintaining transparency to ensure our customer requirements lead the way.

Our fundamental understanding of CBD coupled with our supplier’s unique relationship with the MHRA (Medical Health Regulatory Authority), allows us to set the benchmark when it comes to CBD innovation, application, compliance and regulation.

See our CBD isolate and distillate certificates